MailManager helps teams deal with large volumes of
email by allocating mail to the right person,
providing tools to help answer it (prioritisation,
reply templates, and a knowledge base), and
allowing managers to set service levels for
different types of mail and report on performance
against service levels and volumes received.
MailManager is based on Zope which is required to
use it. It is cross-platform, but most of the
testing has been under Linux and Mac OS X.
