Cerb

This version includes 70 improvements from community feedback. Workspaces can now be shared by multiple workers. Impersonation mode allows administrators to configure any worker's environment. Virtual Attendants can use context links as conditions and create links as actions. Mail filters can replace message content using regular expressions. Recipients will be suggested on conversations based on message headers. Custom fields can be set when composing or replying. Tickets can be assigned to organizations. Snippets can be created for any record type.